Privacy Policy

Privacy Policy

26 May 2015

INTRODUCTION

House Plus Pty Limited operates the following websites across desktop, mobile, tablet and apps (including any subdomains):

houseplus.com.au website and app collectively known as the “Websites” in this Privacy Policy.

houseplus.com.au and House Plus Pty Limited are together known as “House Plus Pty Limited” or “we”, “our” and “us” in this Privacy Policy (unless the context requires).

This Privacy Policy sets out the manner in which we collect, use, disclose and manage personal information. By using the Websites and apps, subscribing to our services or entering into an agreement with us in relation to the Websites, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

We may modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. We welcome your comments and feedback.

RESPECTING INFORMATION PRIVACY

We recognise the importance of protecting personal information. We do not collect sensitive information as defined under the Privacy Act 1988 (Cth) (“Privacy Act“), such as racial or ethnicity information, political opinions or associations, criminal records or health information.

In collecting and handling personal information, we are bound by the Privacy Act, including the Australian Privacy Principles (“APPs“), and applicable privacy regulations.

THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

House Plus Pty Limited may collect personal information about you including, but not limited to your name, address, phone number, email, gender, occupation, personal interests and any other information provided. For some services and products, House Plus Pty Limited may also collect your personal information to enable verification of your identity, including information from your passport, driver’s licence, and health care and concession cards.

If you are a shareholder of House Plus Pty Limited (or its services providers) may collect information about your shareholdings, banking details and tax file numbers for payment of dividends and other amounts. If you subscribe to alert services on the House Plus Pty Limited Website, we may collect your name and email address.

If you submit personal information to us in relation to an employment opportunity, we may also collect information about your employment and academic history.

We may also collect non-personal information about you including, but not limited to, data relating to your activities on the Websites (including IP addresses) via tracking technologies such as cookies, web beacons and measurement software or data relating to survey responses.

You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.

HOW WE COLLECT YOUR PERSONAL INFORMATION

House Plus Pty Limited may collect personal information about you from a variety of sources including, but not limited to:

House Plus Pty Limited may collect personal information about you if you:

We may also collect your personal information through our related bodies corporate, our service providers and third parties so that we may provide a better or more relevant service or product to you.

HOW WE USE YOUR PERSONAL INFORMATION

We use the personal information we have collected largely for the purpose of providing you with products and services that you have requested, responding to your inquiries, creating and maintaining your account and ensuring you comply and adhere to our website terms of use.

More specifically, House Plus Pty Limited may use personal information which it has collected to:

If all or part of this information is not provided, we may not be able to provide these services.

If you are a shareholder of House Plus Pty Limited, House Plus Pty Limited may also use your personal information to:

If you submit personal information to us in relation to an employment opportunity with us, we may also use your personal information to:

USING AND DISCLOSING YOUR PERSONAL INFORMATION FOR MARKETING PURPOSES

We may:

If we do contact you by using your personal information in accordance with either of the above, we will give you the opportunity to request that your information not be used for further direct marketing in the future.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose personal information to our related bodies corporate, service providers or business partners.

We may also disclose your personal information:

If you request information from any organisation through our Websites, you will need to check their privacy policy to find out how they handle your personal information. We are not responsible for the way these organisations collect, use, disclose or handle personal information you provide to them through our Websites.

DISCLOSURE AND STORAGE OF PERSONAL INFORMATION OUTSIDE AUSTRALIA

Personal information submitted by House Plus Pty Limited’s customers and visitors to our Websites and the House Plus Pty Limited Website may be held on servers located in Australia, the United States of America or in the data centres of House Plus Pty Limited’s outsourced data processors with data centres in Australia, the United States of America, Europe and Asia. We transfer data outside of Australia to our service providers in order to obtain secure storage, back-up and data retrieval services. House Plus Pty Limited has implemented policies and procedures to safeguard the secure storage and processing of data with its related companies and has verified the security arrangements of its outsourced data processors. When you provide us with your personal information you give us your consent to store your personal information outside of Australia for the purposes described above.

SECURITY

We strive to ensure the security, integrity and privacy of personal information we collect. We have established safeguards and use reasonable security measures to protect your personal information from unauthorised access, modification and disclosure. Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us. We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

CORRECTION AND ACCESS

We will endeavour to take all reasonable steps to keep accurate and up to date, any information which we hold about you. If, at any time, you discover that information held about you is incorrect or you would like to review and confirm the accuracy of your personal information, you can contact us.

You can also gain access to the personal information we hold about you, subject to certain exceptions provided for by law. To request access to your personal information, please contact us.

COMPLAINTS RESOLUTION

House Plus Pty Limited is committed to providing its customers with a fair and responsible system for the handling of complaints.

If at any time you have any concerns, complaints or questions in relation to your privacy or the operation of House Plus Pty Limited, please contact our Privacy Officer at contact@houseplus.com.au so that we may resolve your concerns.

Our Privacy Officer will consider your query and endeavour to respond to you promptly.

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website.

COOKIES AND WEB BEACONS

We use cookies, web beacons and measurement software and tools on the House Plus Pty Limited Website and so do our services providers and third parties such as our analytics, advertising or ad serving partners. We use and disclose the information collected through the use of cookies, web beacons and measurement software and tools in accordance with this Privacy Policy. This includes using the information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. We may allow other third parties to use their own cookies and web beacons to collect information about your visits to the House Plus Pty Limited Website.

We may combine our cookies, information collected through the cookies and web beacons on the Websites and House Plus Pty Limited Website with other information (including information collected by third parties using their own cookies and web beacons) to provide better or more relevant services and advertising to you on the House Plus Pty Limited Website. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.

COOKIE CHOICES

If you do not want information collected through the use of cookies, web beacons or measurement software and tools, you may be able to delete or reject Cookies or some of the measurement software features through your browser or the settings section of your mobile or tablet device. Disabling these features may cause some of the functions on the House Plus Pty Limited Website, or products and services not to work properly.

APPLICATIONS, WIDGETS OR LINKS TO OTHER WEBSITES

We provide links to websites outside of the House Plus Pty Limited Website, as well as to third party websites. We also allow some third parties to display widgets and applications on our Websites that allow you to interact and share content including social media buttons such as Facebook share and like, Twitter, Pinterest and Google+. These linked sites, applications and widgets are not under our control, and we cannot accept responsibility for the conduct of companies linked to the House Plus Pty Limited Website, or their collection of information through these third party applications or widgets. Before disclosing your personal information on any other website, or using these applications or widgets we advise you to examine the terms and conditions of using that website and the relevant third party’s data collection practices and controls in their privacy policy.